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General information

Dominguez y Bellot SC is a Spanish company with CIF number: J57417164 and registered office at 31 Hannover Street, Mahon, Menorca (Spain). Any incident, complaint or claim relating to a purchase on our web www.acisclo.net, it must be communicated to the email address: 
sanluis@acisclo.net

Order entry

After receiving an order from www.
acisclo.es or www.elisamuseum.com the user will be informed prior to the completion of each purchase the exact amount of each of your orders, including shipping costs associated to each of them.
 

Product returns - Right of withdrawal

The user has the possibility to exercise his right of withdrawal on the purchase of products made anywhere within seven working days according to the schedule in your area, from receipt of order in the specified direction of delivery.

Product returns will only be accepted when they are in perfect condition, have not been used and retain their original labels and packaging and where appropriate by original documentation and accessory items, also in perfect condition.

Dominguez y Bellot SC reserves the right to deny the right to return products in cases of violation of the provisions of these special conditions.


Way of exercising the right of withdrawal

To proceed with product returns, you must -within seven working days of receipt of product- send by email to the address 
sanluis@acisclo.net a statement to that effect stating the order number affected and the product or products refunded. Then we will contact you to arrange home collection of products refunded.

Each returned product must be in perfect condition, unused and with all labels, packaging and -if applicable-, documentation and original accessories items that come with it.

Except in cases of receipt of defective products factory and provided that such defects have not been caused by manipulation or misuse by the user, shipping costs associated with returning will be the exclusive buyer's account.

Upon receipt of the request to exercise his right of withdrawal by the purchaser and once in possession of the subject merchandise return, Dominguez y Bellot SC shall examine the goods received and will contact you to tell you about their conclusions about its application.

Where appropriate, the return of sums paid for the purchase of returned product will be made as soon as possible and in any event within thirty days of the request for withdrawal received, subject always to the provisions of these terms and conditions. Also in that case, the costs for the return shipment will be borne by returning user.