SALES POLICY

 

General information

Dominguez y Bellot SL is a Spanish company
with CIF number: 
B57972101 and registered office at
31 Hannover Street, Mahon, Menorca (Spain).
Any incident, complaint
or claim relating to a purchase on our web www.acisclo.es
it must be communicated to the email address: 

sanluis@acisclo.net

Order entry

After receiving an order from www.acisclo.es 
or 
www.elisamuseum.com the user will be informed prior
to the completion of each purchase the exact amount of
each of your orders, including shipping costs
associated to each of them.
 

Product returns - Right of withdrawal

The user has the possibility to exercise his right of withdrawal
on the purchase of products
made anywhere within seven working days according to the
schedule in your area, from receipt of order in the specified direction of delivery.

Product returns will only be accepted when they are in perfect
condition, have not been used and retain their original labels and
packaging and where appropriate by original documentation
and accessory items, also in perfect condition.

Dominguez y Bellot S
L reserves the right to deny the right to return
products in cases of violation of the provisions of these special conditions.


Way of exercising the right of withdrawal

To proceed with product returns, you must -within seven working days of receipt
of product- send by email to the address 
sanluis@acisclo.net a statement to that effect
stating the order number affected and the product or products refunded. Then we will
contact you to arrange home collection of products refunded.

Each returned product must be in perfect condition, unused and with all labels,
packaging and -if applicable-, documentation and original accessories items that
come with it.

Except in cases of receipt of defective products factory and provided that such defects
have not been caused by manipulation or misuse by the user, shipping costs associated
with returning will be the exclusive buyer's account.


Upon receipt of the request to exercise his right of withdrawal by the purchaser and
once in possession of the subject merchandise return, Dominguez y Bellot S
L shall
examine the goods received and will contact you to tell you about their conclusions
about its application.

Where appropriate, the return of sums paid for the purchase of returned product will
be made as soon as possible and in any event within thirty days of the request for
withdrawal received, subject always to the provisions of these terms and conditions.
Also in that case, the costs for the return shipment will be borne by returning user.

 

 

sanluis@acisclo.net

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